Return & Refund Policy
Thank you for shopping at theaurasparkllc.com.
We want you to be satisfied with your purchase. If you are not completely happy, we are here to help.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
- Items must be unused, unworn, and unwashed
- Items must be in original packaging with tags attached
- Proof of purchase or order confirmation is required
2. Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Personalized or custom-made products
- Undergarments or intimate apparel for hygiene reasons
3. Return Process
To initiate a return:
- Contact our support team through our website
- Provide your order number and reason for return
- Wait for return approval and instructions
Unauthorized returns may not be accepted.
4. Refunds
Once we receive and inspect the returned item, we will notify you regarding approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing times may vary depending on your bank or payment provider
- Shipping fees are generally non-refundable
5. Exchanges
We only replace items if they are defective, damaged, or incorrect.
6. Damaged or Incorrect Orders
If you receive a damaged or incorrect item, contact us within 7 days of delivery with photos and order details.
7. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or defective products.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank regarding processing delays
9. Contact Information
For return or refund assistance, please contact us through:
theaurasparkllc.com